Our team at 417 Recovery is dedicated to providing our patients with exceptional service
Please learn more about our frequently asked questions below. If you are looking for more information we are ready and available to answer your questions. Please contact our support team at 844-417-3417 or email us at admissions@417recoverypalmdesert.com
FAQ
Program Overview
Who do we serve?
We serve adolescents experiencing mental health, behavioral, substance use, and co-occurring challenges that may affect their relationships, school performance, family life, or overall well-being.
What age group does 417 Recovery serve?
We specialize in treating adolescents ages 12–17. Our programs are tailored specifically to meet the unique needs of this age group, addressing a range of mental health, substance use, and behavioral issues.
What is the Probation & At-Risk Youth Program?
Our Probation & At-Risk Youth Program (Only at Indio Location) is designed to support youth involved with probation or who may be at increased risk of entering or becoming further involved with the juvenile justice system. The program provides structured treatment addressing the underlying mental health, behavioral, and substance use concerns that can contribute to these challenges.
Who is a good fit for the Probation & At-Risk Youth Program?
Youth who are probation-involved, experiencing behavioral or emotional difficulties, struggling at school or at home, or facing mental health or substance use concerns may benefit from the program. Each youth receives an assessment to determine the appropriate level of care.
How does the program help youth involved with the juvenile justice system?
Treatment focuses on addressing underlying mental health, behavioral, and substance use concerns while helping youth develop healthier coping skills, improve decision-making, strengthen communication, manage emotions, and build positive routines and relationships.
What makes 417 Recovery different from other treatment centers?
417 Recovery stands out for its holistic and family-centered approach. We focus on individualized care, offering twice-weekly individual therapy sessions, group therapy, individual family therapy, and specialized programs that build self-esteem, coping skills, and healthy relationships. Additionally, we prioritize client care over insurance authorizations, providing scholarships when necessary to ensure that treatment is not interrupted.
What locations does 417 Recovery serve?
We proudly serve adolescents and their families in Palm Desert, Murrieta, and Indio, CA, alongside Virtual IOP services for eligible families.
Treatment Services & Clinical Approach
What services does 417 Recovery offer?
We provide a comprehensive range of services, including:
- Intensive Outpatient Program (IOP)
- Partial Hospitalization Program (PHP)
- Virtual IOP
- Co-Occurring Disorder Treatment and Dual-Diagnosis
- Psychiatric Collaborative Therapy
- Medication Management
- Family Therapy
- Educational Workshops
- Weekly Drug Testing
How often will my child receive therapy at 417 Recovery?
Your child will receive two individual therapy sessions each week, in addition to twice-weekly group therapy sessions. We also offer family therapy and specialized group programs, ensuring that your child receives comprehensive and personalized care.
Do you treat substance use and co-occurring disorders?
Yes. We can support adolescents experiencing substance use concerns and co-occurring mental health conditions, with treatment tailored to their individual needs.
Do you offer telehealth?
Yes. Virtual IOP services are available for eligible adolescents who may benefit from receiving treatment remotely.
What is GeneSight testing, and how is it used at 417 Recovery?
GeneSight testing is a pharmacogenomic test that helps us understand how your genes may affect your response to certain medications. We use this testing to optimize medication plans for our clients, ensuring that they receive the most effective treatment based on their unique genetic profile.
Do you provide family therapy?
Yes. Family involvement can be an important part of adolescent treatment, and family therapy is available when clinically appropriate.
How does family involvement play a role in the recovery process at 417 Recovery?
We believe that family support is crucial for successful recovery. Our program includes family therapy sessions and educational workshops designed to help families understand addictions and/or mental health issues, and how to effectively support their loved ones. Family involvement is integral to our approach, helping to foster a supportive environment for the adolescent.
Referrals & Admissions
How can I refer a youth to 417 Recovery?
Referrals can be made by parents, probation officers, schools, healthcare providers, therapists, and other community professionals. Contact our admissions team to begin the referral and assessment process.
Can parents or guardians refer their child directly?
Yes. Parents and guardians can contact our admissions team directly to discuss concerns, insurance, eligibility, and available treatment options.
How do I refer a student to 417 Recovery?
If you are a school or organization looking to refer a student to our program, please fill out our referral form and submit it via email to honor@417recoverypalmdesert.com or fax it to (442) 282-1100.
What information is needed to make a referral?
Basic information about the youth, presenting concerns, current services, insurance, and the reason for referral is helpful. Our admissions team can guide you through the information needed.
How quickly can a youth receive an assessment?
Our admissions team works to schedule assessments as quickly as possible based on availability and the youth's needs.
What happens during the initial assessment?
The assessment helps our clinical team understand the youth's mental health, behavioral, substance use, family, and treatment needs and determine the most appropriate level of care.
How do I get started?
Contact our admissions team by calling (760) 565-2998 to discuss the youth's needs and schedule a confidential assessment. Our team can answer questions, verify insurance, and guide you through the referral process.
How can I contact 417 Recovery for more information?
You can reach out to us directly via phone or email. Visit our Contact Us page for detailed contact information for each of our locations. We are here to answer any questions you may have and guide you through the process of getting the help your family needs.
Probation & Community Collaboration
Can probation officers refer youth directly to 417 Recovery?
Yes. Probation officers and other professionals can contact our admissions team to discuss a potential referral and determine the appropriate next steps.
Do you work with probation departments and other professionals involved in a youth's care?
Yes. We believe collaboration is an important part of treatment. With the appropriate releases and within confidentiality requirements, we can coordinate care with probation officers, schools, therapists, healthcare providers, families, and other involved professionals.
Can treatment be coordinated with a youth's probation requirements?
We can work with the youth, family, probation team, and other involved providers to support treatment participation and coordinate care when appropriate.
How do you communicate treatment progress?
With the appropriate authorization, our team can coordinate with designated professionals involved in the youth's care and provide appropriate updates regarding treatment participation and progress while maintaining the youth's confidentiality.
Insurance & Financial Access
What Insurance Do You Accept?
We work with most insurance providers. Please give us a call for a free assessment and to have your insurance verified. We are here to help you understand your coverage and make the process as smooth as possible.
What if 417 Recovery is out-of-network with my insurance?
We work with most providers and have contracts with some, making us in-network (INN) for those plans. If we are out of network, our team can work to obtain a Single Case Agreement (SCA) or in-network exception where your insurance provider may make an exception for your treatment. Please reach out to us, and we’ll help navigate this process with your insurance provider.
What happens if my insurance stops covering my treatment?
At 417 Recovery, our priority is ensuring you can continue your journey without interruption. We understand how important it is to complete your treatment, so we offer options such as scholarships or a sliding scale to help make sure you receive the care you need.
Together, we can bring love back to teens and families, one step at a time.
Let us support your healing and recovery journey
Request your Free assessment today